FIGS, INC. U.S. Messaging Terms and Conditions
These SMS Terms and Conditions apply to U.S. consumers. If you are a resident of Australia, Canada or the U.K., please see below for the Terms and Conditions applicable to you.
FIGS Messaging Terms & Conditions
You agree to receive recurring automated marketing and informational text (e.g., SMS and MMS) messages from FIGS, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.
Message frequency will vary. FIGS reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. FIGS also reserves the right to change the short code or phone number from which messages are sent.
Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. FIGS, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.
You also agree to our FIGS Terms of Use and FIGS Privacy Policy .
Cancellation
Text the keyword STOP to 64749 to cancel. After texting STOP to 64749 you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that FIGS and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from FIGS through any other programs you have joined until you separately unsubscribe from those programs.
Mobile Phone Number Change
In the event that you change or deactivate your mobile phone number, you agree to notify FIGS by visiting https://help.wearfigs.com/hc/en-us/requests/new
Problems?
If you are experiencing any problems, please visit https://help.wearfigs.com/hc/en-us/requests/new and submit the form with details about your problem or your request for support.
Contact
This message program is a service of FIGS, located at 2834 Colorado Avenue, Suite 100, Santa Monica, CA 90404; legal@wearfigs.com.
Dispute Resolution
General. In the interest of resolving disputes between you and FIGS in the most expedient and cost effective manner, you and FIGS agree that any dispute arising out of or in any way related to these messaging terms and conditions ("Messaging Terms") or your receipt of text messages from FIGS or its service providers will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Messaging Terms, or your receipt of text messages from FIGS or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND FIGS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.
Exceptions. Notwithstanding subsection (1) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or FIGS to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
Arbitrator. Any arbitration between you and FIGS will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Messaging Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting FIGS. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
Notice; Process. If you or FIGS intends to seek arbitration, then the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail ("Notice"). FIGS address for Notice is: 2834 Colorado Avenue Suite 100 Santa Monica, CA 90404, Attn: General Counsel with a copy to legal@wearfigs.com. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought ("Demand"). You and FIGS will make good faith efforts to resolve the claim directly, but if you and FIGS do not reach an agreement to do so within 30 days after the Notice is received, you or FIGS may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or FIGS must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any.
Fees. If you commence arbitration in accordance with these Messaging Terms, FIGS will reimburse you for your payment of the filing fee, unless your claim is for more than $15,000 or as set forth below, in which case the payment of any fees will be decided by the AAA Rules. If the claim is for $15,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse FIGS for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. You and FIGS agree that such written decision, and information exchanged during arbitration, will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or FIGS made within 14 days of the arbitrator's ruling on the merits.
No Class Actions. YOU AND FIGS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and FIGS agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if FIGS makes any future change to this arbitration provision, other than a change to FIGS address for Notice, you may reject the change by sending us written notice within 30 days of the change to FIGS address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and FIGS.
Enforceability. If an arbitrator decides that applicable law precludes enforcement of any of the limitations of subsection (6) above (addressing class, representative and consolidated proceedings) as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in court. If any other provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.
Changes to Messaging Terms
We reserve the right to terminate or change our messaging program at any time. We also reserve the right to change these Messaging Terms at any time and such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.
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FIGS, Inc. AUS Messaging Terms & Conditions
You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g., cart reminders) from FIGS, Inc. (“FIGS”), including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.
Message frequency will vary. FIGS reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. FIGS also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.
Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. FIGS, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.
You agree to our Terms & Conditions and Privacy and Cookie Policy.
Cancellation
Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our phone number to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our phone number you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that FIGS and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from FIGS through any other programs you have joined until you separately unsubscribe from those programs.
Help
Text the keyword HELP to our phone number to return customer care contact information.
Customer Care
If you are experiencing any problems, please visit Attentive - Help and submit the form with details about your problem or your request for support, or email support@attentivemobile.com.
Contact
This message program is a service of FIGS, located at 2834 Colorado Ave., Suite 100, Santa Monica, California, 90404 USA.
Dispute Resolution
These terms are governed by English law. You can bring legal proceedings in respect of any matter arising out of or in any way related to these terms in the English courts.
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FIGS, Inc. UK Messaging Terms & Conditions
These terms and conditions apply if you consent to receive repeat automated promotional and personalised marketing text (e.g., SMS and MMS) messages (e.g., shopping basket reminders) from FIGS, Inc. (“we”, “us” or “our”). Please read these terms carefully before you consent to receiving these text messages from us.
We may send you text messages using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message & data rates may apply.
Message frequency will vary. We reserve the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. We also reserve the right to change the short code or phone number from which messages are sent and we will notify you when we do so.
Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas or to all mobile network operators or mobile virtual network operators. In order to provide promotional and personalised marketing texts, we will process personal data about you.
You agree to our Terms & Conditions and our Privacy and Cookie Policy, which explains how we use and protect your personal data.
Cancellation
Text the keyword STOP to our shortcode to opt out of receiving our text messages. After texting STOP to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command. If you unsubscribe from one of our text message programs, you may continue to receive text messages from us through any other programs you have joined until you separately unsubscribe from those programs.
Help
Text the keyword HELP to our shortcode to return customer care contact information.
Customer Care
If you are experiencing any problems, please visit https://support.attentivemobile.com/help/ and submit the form with details about your problem or your request for support, or email support@attentivemobile.com.
Contact
This message program is a service of FIGS, Inc. located at 2834 Colorado Ave., Suite 100, Santa Monica, California, 90404 USA.
Dispute Resolution
These terms are governed by English law. You can bring legal proceedings in respect of any matter arising out of or in any way related to these terms in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.
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FIGS Canadian Messaging Terms & Conditions
When you sign-up to receive text messages from FIGS, Inc. (“FIGS”), you agree to receive recurring automated marketing and informational text (e.g., SMS and MMS) messages from FIGS, including text messages that may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & data rates may apply.
Message frequency will vary. FIGS reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. FIGS also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. FIGS, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.
You also agree to our FIGS Terms of Use and FIGS Privacy Policy.
Cancellation
Text the keyword STOP, END, CANCEL, UNSUBSCRIBE, QUIT, or ARRET to our shortcode at any time to stop receiving text messages from FIGS. After texting STOP, END, CANCEL, UNSUBSCRIBE, QUIT, or ARRET to our shortcode you will receive one additional message confirming that your request to withdraw your consent to receive text messages from FIGS has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE, QUIT, or ARRET keyword commands and agree that FIGS and its service providers will have no liability for failing to honor requests to our text message platform that do not include the STOP, END, CANCEL, UNSUBSCRIBE, QUIT, or ARRET keywords. If you unsubscribe from one of our text message programs, you may continue to receive text messages from FIGS through any other programs you have joined until you separately unsubscribe from those programs. You may also continue to receive other electronic communications from FIGS, such as marketing or transactional email communications.
Mobile Phone Number Change
In the event that you change or deactivate your mobile phone number, you agree to notify FIGS by visiting https://support.attentivemobile.com/help/.
Help
Text the keyword HELP or AIDE to our shortcode to return customer care contact information.
Customer Care
If you are experiencing any problems, please visit and submit the form with details about your problem or your request for support at https://support.attentivemobile.com/help/ or email support@attentivemobile.com.
Contact
This message is a service of FIGS, located at 2834 Colorado Avenue Suite 100, Santa Monica, California 90404. stat@wearfigs.com
Changes to Messaging Terms
We reserve the right to terminate or change our messaging program at any time. Subject to applicable law, we also reserve the right to change these Messaging Terms at any time and such changes will be effective immediately upon posting and your continued enrollment following such changes shall constitute your acceptance of such changes.